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Social media is a powerful method of communication that is changing how government agencies reach and interact with citizens to deliver service and create value.

IntelliBuzz makes sense of the conversations taking place online and helps agencies identify the right tools to positively impact strategic priorities of the organization.
  • Brand Monitoring – Lets you listen, analyze and understand what citizens are saying about your agency in all relevant social media outlets
  • Social Media Analytics – Helps you make sense of the social chatter by producing real-time metrics, snapshots and historical trending reports within an easy-to-use dashboard which displays views and trends (both visual and data-driven) of your agency’s social media usage.
  • Sentiment Analysis – Citizen experience analysis is captured through sentiment data which automatically determines whether social media mentions and posts are positive (good) or negative (bad). This valuable information provides your agency with the opportunity to properly route and respond to each post immediately and ultimately use this data to improve strategies and refine future engagements.
  • Social Media Profile Management - Social Media Profile Management provides a single, consolidated dashboard from which you can view activity, make posts and schedule future posts to your Facebook, Twitter, Linked In, and YouTube accounts.
  • Social Media CRM - A tool to help agencies track and respond to comments, questions and complaints as they happen. Route posts from citizens to your support team and track activity to ensure all posts (especially bad ones) are responded to before going viral.
  • Workflow Automation - A Workflow Automation framework facilitates integration with your existing systems and infrastructure to allow seamless, automated routing and tracking of social media tasks in a team environment. Task and Team Management will help ensure that all social media mentions that require a response are quickly addressed. Turn a potentially disastrous viral tweet into a respected demonstration of your agency’s ability to quickly respond to customers.
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